Refund Policy

This Refund Policy describes the refund terms that apply to all purchases made from Vektron Technologies, LLC, including V-Tuning platform subscriptions, hardware engineering projects, and technical consulting services. We want our customers to feel confident purchasing from us — our goal is to be fair, transparent, and responsive.

Refunds are processed to the original payment method via Stripe, our payment processor. Please read this policy carefully, as refund eligibility varies by service type.

1. V-Tuning Subscription Refunds

The V-Tuning platform is a digital software-as-a-service (SaaS) product. Because we grant immediate access to the full platform upon subscription activation — including all calibration tools, map databases, and software features — the following terms apply:

• No Refunds on the Current Billing Period: Once a billing period has started (monthly or annual), that period is non-refundable. You will retain full access to the platform through the end of the period you have paid for.
• Cancel Anytime: You may cancel your subscription at any time from your account settings or by contacting us. Cancellation stops future charges; it does not trigger a refund for the current period.
• No Refunds for Partial Months: We do not prorate or issue partial refunds for portions of a monthly billing cycle that go unused after cancellation.
• Annual Subscriptions: For annual subscriptions canceled within 7 days of the initial purchase — and where you have not made significant use of the platform (defined as fewer than 3 platform sessions) — we will consider a full refund on a case-by-case basis. Contact us at info@vektrontechnologies.com within that 7-day window to request a review.
• Service Outages: If our platform experiences an unplanned outage of 24 hours or more within a billing period, we will credit affected accounts proportionally for the downtime. This credit applies to future charges and is not issued as a cash refund.

We strongly recommend taking advantage of any free trial period or demo access before subscribing to ensure the platform meets your needs.

2. Technical Consulting Refunds

Technical consulting services — including ECU diagnostics, calibration advisory, custom PC build consultation, and general technical advisory — are performed by our team on a time-and-expertise basis. The following refund terms apply:

• Completed Consulting Work is Non-Refundable: Once consulting work has been performed and delivered (including written reports, calibration recommendations, diagnostic results, or technical documentation), that work is non-refundable. Professional time cannot be returned.
• Deposits: For project-based consulting engagements, an initial deposit is collected before work begins. This deposit is non-refundable once work has commenced.
• Pre-Commencement Cancellations: If you cancel a scheduled consulting engagement before any work has begun and before any research or preparation has been undertaken on your project, your deposit may be refunded at our discretion, less any administrative fees incurred.
• Disputes About Deliverables: If you believe a consulting deliverable did not meet the scope agreed upon in writing, please contact us within 14 days of delivery. We will review your concern and, where appropriate, offer to revise the work at no additional charge. We do not issue refunds based solely on dissatisfaction with technical recommendations — our obligation is to deliver accurate, good-faith professional advice, not to guarantee specific outcomes.

3. Hardware Engineering Project Refunds

Custom hardware engineering projects — including ECU hardware development, retrofit kit fabrication, and custom automotive component manufacturing — involve significant upfront material and labor costs. Refund eligibility depends on the stage of the project at the time of cancellation:

• Before Materials Are Ordered: If you cancel a hardware project before any materials have been ordered and before design work has begun, you are eligible for a full refund of any deposit paid.
• After Design Phase Begins: If design work or engineering drawings have been completed but no materials have been ordered, a partial refund may be issued reflecting the value of work not yet performed. Design work completed is billable at our standard engineering rate and will be deducted from any refund.
• After Materials Are Ordered: Once components or materials specific to your project have been ordered, those material costs are non-refundable. A prorated refund for the unperformed labor portion of the project may be considered, calculated based on the project's completion percentage at the time of cancellation.
• After Project Completion: Completed hardware projects are non-refundable. If you believe delivered hardware is defective or does not conform to agreed specifications, contact us within 30 days of delivery. We will assess the issue and, where appropriate, repair or replace defective components at no additional charge.
• Prorated Refund Consideration: For mid-project cancellations, we will provide a written breakdown of work completed, materials consumed, and the calculated refund amount within 10 business days of your cancellation request.

Each hardware project has unique requirements, and refund amounts for partial project cancellations are determined on a case-by-case basis. We commit to treating every situation fairly and communicating clearly about what has and has not been completed.

4. Erroneous or Duplicate Charges

If you believe you have been charged in error or received a duplicate charge, please contact us immediately at info@vektrontechnologies.com with your order or transaction details. We take billing accuracy seriously and will investigate and correct any genuine billing errors promptly.

Confirmed erroneous charges will be refunded in full, including any portion already processed by Stripe. Refunds for confirmed errors are prioritized and typically processed within 3–5 business days.

5. How to Request a Refund

To request a refund or initiate a cancellation, please follow these steps:

1. Contact Us by Email: Send a refund request to info@vektrontechnologies.com with the subject line "Refund Request — [Your Name / Order Reference]."
2. Include Relevant Details: Provide your full name, email address associated with your account, the service or product in question, the date of purchase, the reason for your refund request, and any relevant order or transaction numbers.
3. Review & Response: We will acknowledge your request within 2 business days and provide a decision within 5 business days. Complex cases — particularly hardware project cancellations — may require up to 10 business days to assess.
4. Processing: Approved refunds are processed via Stripe to your original payment method (credit or debit card). You do not need to take further action once a refund is approved.

6. Refund Processing Timeline

Once a refund is approved and initiated by Vektron Technologies, the processing timeline is as follows:

• Stripe Processing: Refunds are submitted to Stripe immediately upon approval. Stripe typically processes refunds within 5–10 business days.
• Bank & Card Network Processing: After Stripe processes the refund, your bank or card issuer may take an additional 2–5 business days to post the credit to your account, depending on your financial institution.
• Total Timeline: Most customers see refunds reflected in their account within 5–10 business days of approval, though it can take up to 10 business days in some cases.

We will notify you by email when a refund has been initiated on our end. If you do not see the credit within 10 business days, please first contact your bank before reaching out to us — refunds are often processed but not yet visible in your account.

7. Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank or card issuer. Most billing concerns can be resolved quickly and cooperatively, and we prefer to work with you directly rather than through the chargeback process.

If a chargeback is filed for a transaction that does not meet refund eligibility under this policy, or without first attempting to resolve the issue with us, we reserve the right to dispute the chargeback and provide Stripe and the card network with documentation of the completed service delivery. Abuse of the chargeback process may result in account suspension or termination.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted to this page with an updated "Last Updated" date. For active subscriptions, the refund terms in effect at the time of your original purchase remain applicable for that billing period. Material changes to this policy will be communicated via email.

If you have any questions about this Refund Policy or want to discuss your specific situation, we are always happy to help. Our goal is to ensure you are satisfied with your experience with Vektron Technologies.